FAQs
PLEASE READ FULL FAQ BEFORE BEGINNING SERVICE FOR YOUR BENEFIT AND OURS! :)
Do I need to sign a contract?
No. You may cancel service at any time. Sisters Cleaning also reserves the right to cancel your service at any time.
Do you have a customer referral program?
Yes. Every
time you refer a new client to us who uses our services, you receive
$20 cash after
Sisters Cleaning has completed your friend’s first cleaning.
Do you provide all of the cleaning products and equipment?
Yes. We never use industrial strength chemicals and offer green cleaning as well. If you would rather provide your own cleaning supplies, just let us know!
When do you clean?
We usually clean between the hours of 9:00 a.m. and 6:00 p.m. We try our best to accommodate your preference in days.
How many people do you send to my home?
Normally, teams of two cleaners will arrive to clean your home. We find this is the safest and most effective way to work.
Do I need to be home?
Most of our customers are not home when we clean, and this is preferred. However, we understand not every client is able to leave during service and this is also fine with us.
How will you get into my home?
Most customers give us a key to their home or a code to the garage. If we are unable to access your home for a scheduled cleaning, you will be assessed a lockout fee of $30.
What about pets?
Pets are not a problem. But we do need to know if you have them and we would like to have their names. If they are large or aggressive, please secure them in another area while we clean.
Is there anything I need to do before the cleaning?
Yes. Please secure cash, jewelry and other small valuables. We do not wash dishes as part of regular service, but we do put clean ones away. We also ask that you keep your heat/air conditioner at an appropriate temperature. We would appreciate that sidewalks and driveways are cleared so we are able to gain access to your home. If for some reason you do not want a particular room cleaned, please just leave a note and we will honor that request.
What if something is missed or not cleaned properly?
Contact within 24 hours and we will return to your home to correct anything that needs attention at no additional charge. Your complete satisfaction is our number one priority.
What if something gets damaged during the cleaning process?
Because of the nature of our business, accidents can happen. We are as careful as possible, however, if something does get damaged while cleaning your home, we will leave a note advising you of the incident. We will also follow up with a phone call to determine the best course of action. In the event an item is damaged or broken we reserve the option of repair or replacement. A dollar value of items destroyed must be demonstrated so that a settlement may be determined. Sisters Cleaning is not responsible for damage due to faulty or improper installation of items, or to items with previous wear and tear. Please inform us if any items in your home require special attention. The safest way to protect valuable items is to store them away on the cleaning day, or instruct us not to clean such items.
How is payment handled?
We accept checks or cash. We ask that you leave the payment on the kitchen counter at the time of service.
What about add-ons?
Please communicate any additional chores or services you desire directly to our office, or email us at info@sisterscleaningservice.org. Please request before your next cleaning date so payment and/or schedule arrangements can be made.
Do you clean windows?
Yes, on the inside of your home only, at an additional fee.
What don't you do?
We can not climb higher than a step stool, work on the outside of your home, move furniture that contains electronics, lift any objects over 20 pounds, or provide any children-related services.
How do I get regular service started?
Fill out our online request form,or email us at Info@sisterscleaningservice.org.
Why is the first time you clean my home priced higher?
We begin your service with an initial deep clean of your home. This first cleaning is similar to a spring clean. There are many first time tasks performed during this clean that require extra time and effort. If we don't get rid of buildup the first time, keeping your home truly spotless will not be possible. It is not uncommon for us to spend two to four times longer than it will take on regular maintenance cleaning.
What if I want to cancel a scheduled service?
Please contact us no later than 6 p.m. the day before. Please keep in mind that each day's cleanings are scheduled ahead of time, and a cancellation after hours means your cleaning team may not have a full day's work.
How do I provide feedback on my cleanings?
Email us at info@sisterscleaningservice.org. We are always happy to hear from our customers.
